Introduction

The website www.lorikacover.com and its connected digital services, including any marketplaces, software applications, custom configuration tools, virtual simulation, 3D modeling, and online sales services, are operated by LORIKA Società a Responsabilità Limitata, with registered office in Rome, Piazza Annibaliano 18, 00198, Tax Code and VAT number 18506711003, certified email lorikasrl@legalmail.it, acting as data controller.

This notice describes how LORIKA S.R.L. collects and processes personal data of users in compliance with Regulation (EU) 2016/679 (“GDPR”) and Italian Legislative Decree 196/2003 as amended by Legislative Decree 101/2018.

1. How we use your personal data

Personal data is processed to enable website browsing, platform registration, product configuration and customization, order management, sales of products and services, customer support, operational communications, and, where required, promotional communications and newsletters.

Data may also be processed to improve user experience, optimize digital services, develop technological features, prevent fraud or misuse, and comply with legal obligations.

Processing is carried out in accordance with the principles of lawfulness, fairness, transparency, data minimization, accuracy, storage limitation, integrity, and confidentiality.

2. Personal data we collect

2.a Data provided directly by the user

• First and last name
• Email address
• Phone number
• Shipping and billing address
• Account creation data
• Login credentials (if applicable)
• Order, purchase, and preference data
• Information submitted via contact or support forms
• Voluntary data provided for customization requests
• Images, measurements, technical parameters, or other data used for product customization

2.b Payment-related data

Payment data is processed by third-party payment providers. LORIKA S.R.L. does not store full credit card details, except where strictly necessary and permitted by law.

2.c Technical and browsing data

• IP address
• Device identifiers
• Browser and operating system
• Pages visited
• Date and time of access
• Referring URL
• User interactions
• Cart and product view data
• Cookies and similar technologies

2.d 3D and personalization services data

When using customization, simulation, or virtual try-on tools, data such as uploaded images, configurations, technical parameters, and aesthetic preferences may be processed solely to provide the requested service.

3. Purposes of processing

3.1 Contractual and pre-contractual purposes

• Website and account management
• Order and service management
• Customer support
• Payments, invoicing, and shipping
• Provision of digital services and applications

3.2 Legal obligations

Compliance with tax, accounting, regulatory, and legal obligations.

3.3 Marketing (with consent)

• Newsletters
• Promotional communications
• Product and service updates

3.4 Soft spam

Commercial communications regarding similar products or services already purchased, unless the user objects.

3.5 Profiling and personalization

Analysis of preferences, browsing behavior, and purchase history to personalize content and improve services, based on consent where required.

3.6 Legitimate interest

Security, fraud prevention, service improvement, technical maintenance, and legal defense.

4. Processing methods

Data is processed using electronic and manual tools with appropriate technical and organizational security measures.

5. Data recipients

Data may be shared with IT providers, hosting services, logistics operators, consultants, and authorities.

6. International data transfers

Data may be transferred outside the European Economic Area only in compliance with Articles 44 and following of the GDPR, using adequacy decisions or standard contractual clauses.

7. Data retention

Data is retained only for as long as necessary for the purposes described or as required by law.

8. Data subject rights

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to object
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with the supervisory authority

Contact information

10. Data controller

LORIKA Società a Responsabilità Limitata
Tax Code and VAT number: 18506711003

11. Data Protection Officer

No Data Protection Officer has been appointed unless otherwise specified. If appointed, contact details will be provided separately.

12. Cookies

• Technical cookies
• Analytics cookies
• Profiling cookies

13. Changes to this notice

This notice may be updated to reflect legal, technical, or organizational changes. The updated version will be published on the website.